Frequently Asked Questions
What are apps?
“Apps” is short for “applications” which is another term for a software program. Although most people are familiar with “apps” for their smart phone or tablet computer, the same concept applies to desktop applications used to perform specific functions such as accounting, invoicing or payroll.
What is an integration?
An integration is a pre-built link that connects two software applications such as CRM, email, invoicing, accounting or ecommerce allowing them to share data e.g. transfer a sales order from my CRM app to my Accounting app. Our integrations let different apps talk to each, and are thoroughly tested prior to release.
What is a workflow?
Put simply, workflows are automated data transfers from one app to another - for example, customers added to your CRM are transferred to your accounting app. Workflows are triggered by events (such as updating or creating the customer in your CRM) and perform actions (create or update the customer in your accounting app). We have built pre-configured workflows for common processes, which you can set to automatically run in the background, keeping your data in sync and removing the need for manual data-entry.
What is Advanced Customization?
All of our workflows are ready to use "out of the box" - you can customize them yourself using the available options on the Workflow Customization screen. Options are presented in easy to understand language, no technical knowledge required! However, there may be situations where you need a higher degree of customization than what is possible "out of the box". Perhaps you have special logic you would like your workflow to follow, or perhaps you would even like a brand new workflow to better fit your business processes?
With Advanced Customization a ConnectMyApps technical consultant can customize the workflow for you behind the scenes to do exactly what you need it to do. They can even create brand new workflows just for you! You don't need to worry about the technical details, we handle that all for you - you just need to tell us what you need done.
Advanced Customzization is only available on Connect Professional and Connect Unlimited plans. It is not available during a trial period. Advanced Customization is charged for on a per-hour basis and does not affect your ongoing subscription plan cost. For more details contact us at firstname.lastname@example.org.
Do I need an internet connection to use ConnectMyApps?
Yes, you need an internet connection in order to sign up for ConnectMyApps and to be able to manage your applications and workflows via ConnectMyApps CloudManager™.
Do I need to install any software or programs on my computer?
If you are connecting only cloud (web-based) applications there is no need to install any software to use ConnectMyApps. If you want to connect desktop (locally-installed) software with cloud apps, then you need to install ConnectMyApps CloudConnector™. CloudConnector™ is only available on our Connect Unlimited plan. Read more on our plans here.
Will my data be continuously kept in sync?
Yes. ConnectMyApps uses advanced algorithms that synchronize data according to the frequency of your plan, ranging from every 10 minutes to every 5 minutes. Unlike most other integration platforms, ConnectMyApps is capable of both creating new data and updating existing data, depending on the workflow you decide to run. You can read more here.
Can I synchronize my data more often?
Yes. All plans allow you to manually trigger synchronization as often as you like.
Does it cost extra to connect desktop apps to cloud apps?
To connect desktop apps you need to install ConnectMyApps CloudConnector™, which is only available in our Professional and Unlimited plans. Read more about our plans here.
Do I need any programming or coding skills?
No. ConnectMyApps has created integrations for you that run “out-of-the-box”.
Can I use ConnectMyApps CloudManager™ on my tablet or smartphone?
You can use ConnectMyApps CloudManager™ to manage your workflow and applications on your desktop, laptop or tablet. It is not yet optimized for smartphones.
What if an application I want to use is not listed in your application page?
There are many thousands of applications on the market, so we have not got around to connecting all of them...yet! The good news is we listen to our customers so if you’d like an application integrated, please let us know and we will do our best to add it. View our current ranges of apps here.
Price plans, Payment & Settings
Which plan is best for my business?
This depends on the requirements of your business, but answering these four questions should give you a good idea of the plan that suits you:
1. How many applications do you want to connect?
2. How many business processes (workflows) do you want to automate? E.g. If you want web orders to be transferred from your webshop to your CRM system, it would be 1 workflow. If you also wanted that information to update your stock control software, that would be another workflow.
3. Do you need to connect Desktop applications?
4. How often do you need to have my data synchronized? In our experience 10 minutes is often enough for most businesses but if your business is based around a high volume of activity every day, then 5 minute synchronization is advised.
Can I change my plan later?
Yes, it is easy to switch between plans at any time. If you want to upgrade you'll pay a pro-rated amount for the rest of the current subscription period, then the price of the new plan from the next billing cycle. If you want to downgrade you will not be credited for the unused days of the current subscription period. You will be charged the lower rate from the beginning of the next billing cycle.
How do I cancel my plan?
You can easily cancel your ConnectMyApps service at anytime, just send us an email at email@example.com. Please note that we do not offer refunds for the time remaining in your current subscription period. Your ConnectMyApps account will remain open dor the remainder of the current subscription period.
What happens when my 14 day free trial ends?
If you want to continue using ConnectMyApps at the end of your trial period simply sign up to one of our paid plans and keep using the service as usual. After 14 days your ConnectMyApps account will be no longer be accessible and any workflows you created will no longer function.
Do you charge based on monthly ‘tasks’ or ‘transactions’?
Some platforms impose limits and charge based on the number of ‘tasks’, ‘transactions’ or similar, which is every time a piece of data is moved between apps. We do not put limits on the number of tasks etc because we believe it is difficult for most businesses to estimate and predict how much data is transferred each month.
What are the payment options?
Electronic invoice sent via e-mail is currently the only payment option. You may choose to pay annually or quarterly, depending on the subscription plan you have selected.
How can I see a record of all the data transferred?
Log in to ConnectMyApps CloudManager™ and select Workflows from the left hand navigation menu. Press the Options button on the desired workflow and choose History.
A workflow I want between apps is not available, how can I get it?
Please contact us at firstname.lastname@example.org, or alternatively use the contact form at the bottom of the page. We cannot guarantee any timeframes or that it is possible but we will do our best to create the requested workflow for you.
Is telephone support available?
At present we only offer email Support, as well as our FAQs which we constantly update. In our experience, customers experience very few support issues related to ConnectMyApps. We also notify people via our Twitter feed of any general technical issues, and are in the process of developing a support forum for our customers.
Do you offer custom development services?
Yes we do! Read more about Advanced Customization.
What size business do you work with?
We can work with any size business if our integrations and workflows match their processes. However, our focus and service is designed to meet the needs of small and mid-sized businesses, rather than large corporations.
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